Q: Where do you ship?

We ship worldwide , including GCC countries (Saudi Arabia, UAE, Kuwait, Bahrain, Qatar, and Oman) — and yes, shipping is always free!

Q: How long will it take to get my orders?

Your order should arrive within 2 to 4 days . If it takes longer, please contact us at info@camilla-milano.com .

Q: Can I cancel or modify my order after placing it?

Orders cannot be canceled once placed, but email us ASAP at info@camilla-milano.com , and we’ll do our best to help!

Q: Are there any customs fees?

No, we cover all customs fees , so what you see at checkout is exactly what you pay.

Q: Can I return my order?

Absolutely! We offer free returns within 14 days of receiving your order. Shoes must be unworn, in their original condition, and in the original packaging .

Q: How do I return my order?

Just visit our Return Portal and follow the quick steps.

Q: How long does it take to get my refund?

Refunds are processed within up to 10 working days and will be credited to your original payment method.

Q: Can I exchange my order for another size or style?

The fastest way to get what you need is to return your item and place a new order . Returns are free !

Q: How do I choose the right size?

Check out our Size Guide for the perfect fit.

Q: What materials are Camilla shoes made of?

Our shoes are crafted with: Exterior: Premium velvet Interior: Soft, breathable cotton

Question 1

Where do you ship?

Accepted Answer

We ship worldwide, including GCC countries (Saudi Arabia, UAE, Kuwait, Bahrain, Qatar, and Oman) — and yes, shipping is always free!

Question 2

How long will it take to get my orders?

Accepted Answer

Your order should arrive within 2 to 4 days. If it takes longer, please contact us at info@camilla-milano.com.

Question 3

Can I cancel or modify my order after placing it?

Accepted Answer

Orders cannot be canceled once placed, but email us ASAP at info@camilla-milano.com, and we’ll do our best to help!

Question 4

Are there any customs fees?

Accepted Answer

No, we cover all customs fees, so what you see at checkout is exactly what you pay.

Question 5

Can I return my order?

Accepted Answer

Absolutely! We offer free returns within 14 days of receiving your order. Shoes must be unworn, in their original condition, and in the original packaging.

Question 6

How do I return my order?

Accepted Answer

Just visit our Return Portal and follow the quick steps.

Question 7

How long does it take to get my refund?

Accepted Answer

Refunds are processed within up to 10 working days and will be credited to your original payment method.

Question 8

Can I exchange my order for another size or style?

Accepted Answer

The fastest way to get what you need is to return your item and place a new order. Returns are free!

Question 9

How do I choose the right size?

Accepted Answer

Check out our Size Guide for the perfect fit.

Question 10

What materials are Camilla shoes made of?

Accepted Answer

Our shoes are crafted with:

Exterior: Premium velvet
Interior: Soft, breathable cotton

Question 11

How do I take care of my Camilla shoes?

Accepted Answer

To clean, use a damp cloth, gently rub the stain, and let them air dry — easy and effortless!

Question 12

What payment methods do you accept?

Accepted Answer

We accept credit and debit cards, as well as Apple Pay for a seamless checkout experience.

Question 13

Do you offer discounts?

Accepted Answer

Yes! Join our Camilla Community and get an exclusive 10% discount on your first order.

Question 14

Do you offer gift cards?

Accepted Answer

Yes! If you’d like to purchase a gift card, email us at info@camilla-milano.com.

Question 15

How can I contact you?

Accepted Answer

We’re always happy to help! Reach out to us via:

Email: info@camilla-milano.com
Instagram & WhatsApp: We’re available anytime — visit the Get in Touch page and just send us a message!